Refund Policy
Last updated: September 20, 2026
Every song produced by SongFromWithin is a digital good made to order, specifically based on the information you provide. This custom-made nature of the product governs the refund conditions described below.
1. Custom-made nature of the product and loss of the right of withdrawal
Under applicable distance-selling regulations, the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, nor to digital content whose performance has begun with the consumer's express agreement. By confirming payment for your order, you expressly request the immediate start of your song's generation and acknowledge that you lose your right of withdrawal from that moment on.
2. Irrevocable start of production
Payment confirmation immediately triggers the allocation of computing resources dedicated to your order. This cost is incurred as soon as payment is confirmed, regardless of the final result or your subjective opinion of it.
3. Revision: the primary remedy
If you are unhappy with the style, mood or performance of your song, the contractual remedy provided is a revision, within the number included in your chosen plan (Essential, Signature or Prestige), not a refund. Subjective dissatisfaction with a song delivered in accordance with the information and preferences you provided does not constitute grounds for a refund.
4. Cases eligible for a full refund
A full refund is only granted in the event of a proven and definitive technical failure preventing delivery of an audible song matching the parameters you approved (occasion, duration, style, approved lyrics), after our team has exhausted reasonable regeneration attempts.
5. Express exclusions
The following are expressly excluded from any refund: a change of mind after conforming delivery; a data-entry error on your part in the order form (name, spelling, dates, style choice); dissatisfaction of the recipient or the recipient's lack of consent that you should have obtained beforehand; a reasonable delay beyond the standard delivery time during periods of high demand, unless the priority delivery option was purchased.
6. Claim deadline
Any claim regarding the quality or conformity of the delivered song must be submitted to our support within 7 calendar days of delivery. After this period, the order is considered definitively accepted and can no longer be subject to a revision or refund request.
7. Processing terms
Any refund granted is issued to the payment method used for the order, within a reasonable time after approval by our team. Actual settlement times depend on your bank and are beyond our control.
8. Abusive chargebacks
Initiating a bank dispute (chargeback) for an order delivered in accordance with these terms, without first submitting a claim to our support, constitutes a violation of these terms and may result in immediate suspension of your account and access to any orders in progress.
9. Contact
For any question regarding an order, contact our support from your dashboard before taking any other action.